Refund Policy

You can request a full refund within 30 days of your order date, for any reason, on plan subscriptions and storage add-ons. This applies to your first purchase and to each renewal.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. You can request a refund in two ways:

• visit paddle.net and look up your order using the email you paid with; or
• email us at support@fnshd.co and we will arrange it for you.

Refunds are returned to the original payment method. Your bank usually shows the money within 5–10 business days.

You can cancel at any time from Billing inside the app, or through the billing portal your receipt links to. Cancelling stops future renewals; your workspace keeps paid features until the end of the period you already paid for.

Paid features stop when a refund is issued. If your stored files exceed the free plan's pooled storage, you keep read and download access so you can export, but new uploads are blocked until you are back under the limit.

Paddle's own refund policy also applies to every order and is never overridden by this page.