Refund Policy
Last updated 17 August 2026
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date.
14-day money-back guarantee
You may request a full refund within 14 days of your order date on plan subscriptions and storage add-ons. This applies to your first purchase and to each renewal.
How to request a refund
Refunds are processed by Stripe, our payment provider and merchant of record. You can request a refund in two ways:
- reply to the emailed receipt for your order, which links to your billing portal; or
- email us at support@fnshd.co and we will arrange it for you.
Refunds are returned to the original payment method. Your bank usually shows the money within 5–10 business days.
Cancelling a subscription
You can cancel at any time from Billing inside the app, or through the billing portal your receipt links to. Cancelling stops future renewals; your workspace keeps paid features until the end of the period you already paid for.